Privacy Policy

This  policy, together with our Terms and Conditions sets out the basis on  which any personally identifiable information and data (“Personal Data”)  we collect from you, or that you provide to us, will be processed by  us. This policy apples to our websites, applications, tools, promotions,  email communications, log-in accounts and other services operated by  us.

By using our services, you are deemed to consent to our use of your Personal Data in accordance with this policy.

It  is our policy to post any changes we make to our privacy policy on this  page, which we recommend that you visit on a regular basis to check for  any changes.

At Syarliz Travel Group we are dedicated to protecting  your privacy and safeguarding your personal, business, and travel  information. In fact, we make it our highest priority and it remains to  be one of our main commitments to you. We understand that your choice in  providing information to us, and we would like to highlight that we use  vigorous safeguards and adhere to strict privacy principles to ensure  your personal information is protected.

We invite you to read  through this privacy policy to learn more about how information from  users from our website and services are used to protect your privacy,  about the types of information collected and how it will be used and  about the steps we have taken to ensure your personal information is  handled appropriately.

The  Personal Data Protection Act is an act enacted by the Malaysian  Government to protect individual’s personal data in commercial  transactions. The PDPA defines personal data as any identified or  identifiable from that information or other information in possession of  the individual. This includes names, address, IC Number, passport  number, email address and other contact details.

According to the  PDPA, sensitive personal data consists of information as to the physical  or mental health or condition of individual, political opinions,  religious beliefs or other beliefs of a similar nature, the commission  or alleged commission of any offence or any other personal data as  determined by the Minister by order published in the Gazette.

Commercial  transactions mean any transaction of a commercial nature, regardless of  whether it is contractual. This includes the collection of personal  data of potential customers. Processing personal data is the act of  collecting, recording, holding or storing personal data and carrying out  any operation or set of operations on the personal data. 

The PDPA gives  you certain rights in relation to your personal data which include,

1. to  access your personal data and to correct this information to make sure  that the personal data is accurate, complete, not misleading and  up-to-date,
2. to withdraw your consent for disclosing of your  personal data for marketing purposes or any other purposes than for the  fulfilment of the service you have subscribed for. If you give consent to Syarliz Travel Group for marketing purposes, Syarliz Travel Group may send marketing materials to you  via various channels (e.g. email, letters and phone calls etc.). Even with no consent, Syarliz Travel Group may still use your personal data for purposes of  providing the products or services that you have signed up for or  fulfilling any other contractual obligations, and for legal or  regulatory purposes.

We  collect information provided by you, such as name, email address or  password details where you sign-up or contact us to receive or make use  of any of our services, for example, where you create a registered  account with us. Where you make a booking with ARBA, you may be asked to  provide additional information such as your address, passport number,  and credit card or debit card details.

We also collect information  provided to us when you connect to our services from third party  applications, social networking sites or other websites.

We will use the information provided by yourself to

1. verify your authorization to access certain features of our services,
2. to enable you to access and use the services you have selected,
3. to  optimize ARBA services and personalize your visits to our website by  remembering location, language as well as previous engagements,
4. for system administration purposes,
5. to analyse user behaviour and trends in order to improve and understand how people use our services,
6. where you have requested that we do so or to respond to communications you have sent us,
7. where it is necessary to notify you about changes or updates to our services,
8. to  send booking confirmations and alerts, notifications or newsletters you  have subscribed to, including to your mobile device and private number.

As  noted above, you may be asked to provide credit card or other payment  information to us or the relevant booking partner when you are making a  booking.

We may also  disclose your Personal Data if necessary to prevent, detect or prosecute  illegal or suspected illegal activities or to prevent other damage or  in response to a legal action or to enforce our rights and claims.

We  may share your information with affiliate companies within the Syarliz Travel Group  corporate group for use in accordance with this policy and the purposes  set out above. Where you are making a booking using our services, we may  transfer any Personal Data you provide to us as part of that process to  the ultimate travel provider with which you are booking. Such travel  providers will use your Personal Data in accordance with their own terms  and conditions and privacy policy, a link to which will be provided to  you during the booking process.

We may share your information with  select third parties to process your information on our behalf or where  necessary in order to deliver the service you have requested. For  example, we may disclose your email address to trusted third party  companies along with other data collected by us to help identify trends  and to tailor our services and any communications we send to you.

Where  we run a promotion in conjunction with a third party we may  occasionally agree to share the email addresses of participants with the  partner running the competition. Where this is the case, it will be  clearly stated in the terms of the promotion and you will be asked  whether you consent to the use of your data in that way at the point of  entry. We have no responsibility for subsequent use or distribution of email addresses by our partners.

Where we direct you to websites  of third party travel providers for you to make bookings, we may use  your Personal Data to auto-fill selected details within the third party  companies website in order to make the booking process easier and more  efficient for you.

In addition, we may also disclose your Personal  Data where necessary in order to enforce our Terms and Conditions or  other agreements. We may also share anonymous aggregated usage  information with others.

All Personal Data  you provide to us is stored on secure servers. Regardless of location,  we ensure that adequate technical and organisational measures are in  place to protect the security of your Personal Data. We limit access to  your Personal Data to employees who we believe have a legitimate need to  come into contact with that information in order to fulfil their role  and provide products or services to you.

Unfortunately, the  transmission of information via the internet can never be completely  secure. Although we will do our best to protect your Personal Data, we  cannot guarantee the security of your data transmitted to our websites  or other services; any transmission is at your own risk. Once we have  received your Personal Data, we will use strict procedures and security  features to try to prevent unauthorised access.

We use cookies and tracking tools to collect aggregated usage and demographic information about our users over time.

Please  be aware that we are not responsible for the privacy practices of any  third party websites. When you leave or otherwise cease using our  services, we encourage you to read the privacy statements/policies of  each and every third party website that collects personal data from you.

In  order to provide you with a useful social experience, we may give you  the option to export information to third party applications and  websites, including social networking sites such as Facebook or Twitter.  When exporting such information you may be disclosing your information  to the individuals or organisations responsible for operating and  maintaining such third party applications and sites and that your  information may be accessible by others visiting or using those  applications or sites. We do not own or operate the applications or  websites that you connect with and you should review the privacy  policies of such websites to make sure you are comfortable with the ways  in which they use the information you share with them.

In  accordance with applicable law, you have the right to find out what  Personal Data we hold about you at any time. Where you wish to make such  a request, please submit it in writing by writing to us online.

You  have the right to ask us not to process your Personal Data for  marketing purposes. You can exercise this right by checking certain  boxes on the forms we use to collect your data or by contacting us at  any time. You can also opt-out of receiving any marketing emails by  informing us.

Where you are a user of our sign-in service, you can manage some of your information and personal preferences on our website.

If you have any questions about this policy, please contact us our team and we will do our best to get back to you.